HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.  

With a Letter of Medical Necessity (LMN) you should be able to be reimbursed for your Pain Free Comeback purchase. Note that we cannot guarantee that you will receive a reimbursement from your plan administrator, but if you obtain a Letter of Medical Necessity (LMN) and submit the Pain Free Comeback Program (an online live/recorded coaching service) then you can likely get reimbursed, just as others have. Note that we cannot guarantee reimbursement; it will ultimately be up to your program administrator to approve.

For compliance purposes, you'll need to use your regular credit card, not your HSA/FSA card at checkout. From there, you can submit a reimbursement to your program administrator.

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need.

Your Truemed LMN can satisfy the requirement to make your wellness spend fully reimbursable.

Generally it takes 2-5 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey.

If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.  

The LMN you receive is valid for one year. For example, if your LMN is dated January 1st, it is considered valid through December 31st of the same year (inclusive), barring any specific restrictions from your HSA/FSA administrator. Any eligible product or service bought between the LMN’s start date and its expiration date can be reimbursed through your HSA/FSA—assuming your account has enough funds.

If you only needed the LMN to purchase a single item (e.g., the Pain Free Comeback Program or a 1:1 coaching session), then renewal is not required after your purchase. You can keep buying 1:1 coaching sessions under the same LMN until it expires.  

Yes, but you'll get the fee reimbursed when you purchase the Pain Free Comeback Program. The fee is $30 to obtain a Letter of Medical Necessity through TrueMed. When you purchase the Pain Free Comeback Program, simply use code HSA30 at checkout, and we'll take $30 off your purchase, effectively passing the cost onto us. 

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!

We hope that won't be the case. If it does occur, we offer a 30-day money back guarantee should you wish to receive a refund on the program. Please note that your Letter of Medical Necessity (LMN) payment to TrueMed is not refundable. 

You will receive an email after purchase with your invoice. You can also access your invoice by going to  painfreecomeback.com: My Account > Billing > Billing History

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA.  

Unfortunately, HSA/FSA accounts are only for those based in the United States.